Episode 38 - Shifting from Business Centric to Customer and Employee Centric

Exploring the book Empathy in Action – Pt. 2: Shifting from Business Centric to Customer and Employee Centric

This is episode 2 in a four-part series highlighting key takeaways from Empathy in Action, the new, best-selling book by Genesys CEO Tony Bates and Dr. Natalie Petouhoff. In this episode, we interview influential consultant and speaker Robert Harris about his key takeaways from chapters 1-5. Discussion points include why putting Empathy into Action is critical today and why you must empower your business to deliver employee-centric experiences and build employee trust. Get the book here.